Terms and Conditions

The amounts indicated are in EUROS and include: Professional driver service with knowledge of languages ​​on request and without supplement. Maintenance of fuel and vehicles in general. Unlimited liability insurance for clients.

All services are subject to state taxes in the Canary Islands, in accordance with the Law of fiscal and administrative measures, for tourist land transport under the terms established in Law 13/2007, of May 17, on transportation planning by road of the Canary Islands (VDN), the tax rate of the IGIC will be 7% and 13.5% for the lease of vehicles with driver (VTC) established in Law 4/2012, of June 25.

Informative note

• Transfers of up to 3 people will be provided by luxury vehicles such as a Mercedes E-class vehicle. It is necessary to take into account the upgrade to a luxury van up to 6 passengers with extra if you carry luggage larger than 3 suitcases of normal size. In the event that the space for luggage is exceeded, the customer is responsible for the additional charges of the alternatives, such as the improvement of a vehicle or taxi costs.
• Reservations, changes and / or cancellations of services will always be communicated and confirmed by email.
• If requested, the required vehicle will be provided, however, if for reasons of force majeure, such as a breakdown, it is not available, another vehicle with similar characteristics and / or other color will be assigned. The reservation refers to the category of the vehicle and not to a particular vehicle.
• It is essential to inform us about excess baggage. Or if you travel with special luggage such as golf clubs, wheelchairs, surfboards, bicycles or any other bulky object, as the price may vary. It is the client’s responsibility to inform at all times the amount of luggage carried by the passenger, as well as their size and type. In case it exceeds the dimensions of the trunk link and has not been informed, LANZALUX is not responsible for the possible additional costs generated by its transport.

Collection information

• The passenger must know the time and procedure of collection, be it an airport or an address.
• In the unlikely event that they do not find our representative, they should call +34 660 131 255, where they will be attended immediately.
• In case of loss of luggage, inform the drivers of their presence at the airport to guarantee the transfer and the waiting time, while the clients carry out the relevant procedures for claiming or claiming luggage before the airline.
• In the event that the flight is delayed at the origin, or for operational reasons, the airline changes the planned flight, immediately call the indicated telephones so that, as far as possible, we can re-adjust the transfer services.
• On departure, a grace period of 15 minutes is standard in case of any unforeseen delay.

Driver information

• Executive dress code.
• Possibility of driver with language skills on request.
• The driver will hold a tablet with the customer’s name and will be waiting in the arrivals area of ​​the airport.

Cancellation policy

Any cancellation must be addressed in writing to the email address info@lanzalux.com and will become effective the day of the reception of the same by LanzaLux.

• If the client is NOT PRESENTED: 100% of the total quoted.
• If canceled the same day by request of the applicant: 100% of the total quoted.
• If you cancel 24 hours in advance: 50% of the total amount quoted.
• If canceled within 48 hours or more in advance: NO EXPENSES.

We would like to remind you that you must have your documentation at all times during the course of the excursions, as established by Spanish regulations.

Cancellation policy

Any cancellation must be addressed in writing to the email address info@lanzalux.com and will become effective the day of the reception of the same by LanzaLux.

• If the client is NOT PRESENTED: 100% of the total quoted.
• If canceled the same day by request of the applicant: 100% of the total quoted.
• If canceled within 48 hours or more in advance: NO EXPENSES.

The objective of LANZALUX is to offer a gastronomic experience at home without having to cook, being able to contact private professional chefs and make reservations in a simple way.

The function of LANZALUX will be an intermediary exclusively without having the obligation to possess any type of license or insurance for food catering services or similar.

The Cooks registered on this website lend their knowledge and culinary skills by offering the Host different service alternatives, Chef at home, Food for

all portal users accept that LANZALUX is not part of any agreement between cooks and hosts, nor is it a company dedicated to the hotel trade. LANZALUX has no control over the cooks, hosts or any user of the page. LANZALUX does not have any kind of control over the food offered by the cooks nor through the manipulation of it before, during and after the service provided through the portal, and rejects any responsibility in this regard.

EL PORTAL, is a digital platform owned by LANZALUX, which allows you to contact Hosts with Cooks in a safe and reliable way; as well as serving as a collection and payment channel for the agreements made between the Users.

The reservations that could be made as a result of the use of THE PORTAL by users, will be held solely and exclusively between the Cook and the Host. In accordance with the foregoing, LANZALUX will not be under any circumstance, considered as a contracting party in the agreements entered into by its users among themselves, and therefore, assumes no obligation or liability that may derive from said contractual relationships, from any damage to the addresses where the service is provided, nor any extracontractual relationship or conflict that arises among its users. Therefore, for all legal purposes, LANZALUX is and always will be a third party outside of that contractual and / or extracontractual relationship, and as such, the effects of any legal act between its users will be unenforceable, not being liable for any damage occurred in the spaces or the users’ assets.

WHAT INCLUDES THE CHEFS SERVICE

What should be included in the menu price?

The price set by the chef for each menu should include:

• Complete and detailed description of the dishes, complete menus or products published by the cook
• Purchase of the raw material
• Transportation to the indicated place
• Preparation of the dishes at the host’s address (it is possible that some hosts wish that the dishes are previously enrolled or cooked in their entirety and are only served at the time indicated.This clarification will arrive to the cook together with the confirmation of the service and the contact details of the host)
• Service to the table
• Collection and cleaning of kitchen
• Additional people that require the service in case of being a large group of diners

If the host would like any additional service (household, drinks, extra waiter, …) will be billed separately and will be included in the billing of the service

WHAT INCLUDES THE SERVICE FOR THE HOSTS

What does the service include?

The price of the service provided includes:

• Design and description of dishes, complete menus, appetizers, desserts, cocktails and wines offered by each Chef
• Purchase of the raw material
• Preparation of the dishes at the host’s address (the host may wish that the dishes are previously enrolled or cooked in its entirety and only serve at the time indicated.This clarification will reach the Cook together with the confirmation of the service and the contact details of the host)
• Table service
• Kitchen collection and cleaning
• People Additional services required by the Chef to provide the service in case of a large group of guests.

If the host would like any additional service (household, drinks, extra waiter, …) it will be billed separately and included in the billing of the service.

CHEF’S INFORMATION

Once registered at THE WEBSITE LANZALUX will offer the menus designed by THE CHEF that you want to offer to your Hosts. LANZALUX has previously checked the following mandatory information:

• Identification number indicating your full name or company name
• Degree
• certificate Food handling card
• Personal data
• Availability indicating dates and times
• Price of the products
• General description of the menus and products

RESERVATION REQUEST BY THE HOST

The Host may send service requests to the Cooks as long as he accepts the understanding of this document (terms and conditions) and complete the following information requested by THE WEBSITE:

• Identification number indicating full name 
• Personal data
• Date and time of service
• Exact address of the address where the service will be provided
• Online payment data

Once the service request is sent, the corresponding Cook will be notified via email about the confirmation of the service. After acceptance of the cook’s availability, partial or total payment of the service is requested to guarantee it.

We inform about our Delivery Policy of personalized Purchases to your home.

• The baskets or food purchases that we have, are subject to product availability on the day of the reservation of the service, being it our obligation to inform about the availability, change or substitution of the products due to their non-location in the market on the dates arranged for delivery.
• All purchases will be made the same day of delivery or the day before, if the day of delivery was difficult date to locate the required establishments open. With this, we guarantee that the products you will receive at your home, are fresh and with optimum packaging and expiration dates, according to the health regulations in force in our country.
• The people who carry out this service have the corresponding official title for the handling and transportation of said food products.
• The products purchased are not handled, they are only collected at the point of sale and delivered to your home as they were purchased. Likewise, if any product in its opening once was in poor condition, it is not our responsibility more than the corresponding claim to the establishment where it was acquired for its return or replacement.
• Fresh products such as fruits, vegetables, meats and fish are subject to season.
• You can request any type of fresh product.
• The home delivery of these products has an extra cost in addition to the total purchase per Location:
  • Playa Blanca 15€
  • North of Lanzarote 15€ (Municipality of Haria)
  • Rest of Lanzarote 10€
• Orders placed within 24 hours upon delivery, have an extra cost of € 10 in addition to the total purchase.
• Orders for delivery on holidays and Sundays, have an extra cost of € 10 in addition to the total purchase.
• Schedules for delivery of your purchase are:
  • Monday and Wednesday: 10:30 to 16:30
  • Tuesday, Thursday and Friday: 10:30 to 15:00
  • Saturday and Sunday: 11:00 to 14:00
• Clients may request another delivery time for an additional cost of € 15

SERVICES

All services are subject to acceptance and availability.

Any order placed by you will be treated as an offer to buy the products or services from us and we have the right to reject said offers at any time. You acknowledge that any automatic acknowledgment of your order that you may receive from us will not be equivalent to our acceptance of your offer to purchase products or services advertised on the website. The conclusion of a contract between you and us will be carried out when an attempted shipment is registered to the address you specified and the payment was received.

You will assume the risk of the products once they have been delivered to the delivery address you specified. We accept no responsibility if you provide an incorrect delivery address.

Goods and services

All articles presented on our website are subject to availability. All contents have been described fairly accurately and the photographed accessories are not included unless expressly stated.

Some products contain nuts, eggs, milk and other allergens. See the product package for more information. If you are unsure of the description of a product’s suitability for different dietary requirements, contact us at +34 660131255 and our staff will be happy to assist you.

LanzaLux reserves the right to refuse the service at any time without prior notice.

A minimum of 24 hours notice is required for delivery orders on the island. These orders can carry a supplement for being organized in a short time.

LanzaLux will buy all fresh and frozen items on the day of delivery and will not be responsible in case of defective items that are properly packaged and within the expiration dates. LanzaLux does not offer its own catering service but a personal purchasing service and is not liable in any way in the unlikely event of defective products.

Prices

The prices of all the baskets include local taxes on each item. The images shown on the website are for presentation purposes only.

Product availability

The sale of any product and service is subject to availability. Although we always try to keep the descriptions of the basket items as accurate as possible, LanzaLux reserves the right to replace any item included in the baskets with items of equal or greater value and of the same type, if those listed in the descriptions do not They are in stock or not available at the time of order.

In the unlikely event that you are not completely satisfied with your order, contact LanzaLux at +34 660131255 and we will be happy to resolve your dissatisfaction.

Delivery of baskets

LanzaLux will not be responsible for the delay or failure in the delivery of the products as long as said delivery is made within the agreed period plus a margin of 30 minutes before or after the time resolved for the service.

Return of damaged goods

It is your responsibility to verify your order carefully upon receipt of the goods.

In the unlikely event that the goods are damaged, the Customer must contact LanzaLux at +34 660131255 within 3 days of receipt of the goods and we will replace or reimburse the items in question.

Cancellation policy

Any cancellation must be addressed in writing to the email address info@lanzalux.com and will become effective the day of the reception of the same by LanzaLux.

– If canceled the same day by request of the applicant: 100% of the total quoted.

– If you cancel 24 hours in advance: 50% of the total amount quoted.

– If canceled within 48 hours or more in advance: NO EXPENSES.

Food and drink

To maximize the content of the products, we recommend that food and beverages be consumed as soon as possible after shipment. Some items can be kept for many months, but some require immediate consumption and refrigeration, including, among others, cheese, fruit, bread, meats and cakes. We can not accept responsibility for products in poor condition if the items in the order are not stored in the correct way once delivered.

Allergens

Keep in mind that foods may contain allergens, such as nuts, eggs, milk and gluten, and you should be aware that our baskets are stored and packaged in environments where nuts may be present. The details of the ingredients of the article are those supplied by the manufacturer, are displayed on the manufacturer’s packaging and / or on our website and are available upon request.

Alcohol

Many of our gifts contain alcohol, therefore, the minimum age to order on our site is 18 years. It is a crime to buy or try to buy alcoholic liquor in accordance with Spanish law.

Return Policy

In order to guarantee customers the best level of service, we offer a return policy in the unlikely event that you are not satisfied with the delivered products. Keep in mind that you must follow the return procedure below and any agreement reached. Also, keep in mind that we can not be responsible and provide refunds / changes in obstacles affected by circumstances beyond our control. This includes, among others, damage and negligence after the goods are delivered or stored in extreme temperature conditions.

To organize a return, contact us as soon as possible and within 2 days after the delivery of your order. You must inform our customer service team in writing of the order number, the item and the reason for the return requested. Returned products must be in their original unused condition and in the packaging in which they arrived.

EXCEPTIONS – If your order contains any of the following items, we will not be able to reimburse or replace your order once it has been delivered:

1. Gifts of fresh food (including cheese, meat or fish)
2. Personalized and branded items.
3. Tailored baskets. If your basket is purchased with our sales team, create your own service or according to your needs.

Baskets that are damaged or have defective contents must be notified to the customer service within 48 hours after delivery. We will send a replacement basket as soon as possible of the same type or an alternative basket of the same or higher value will be offered. If another obstacle is no longer required, a refund will be offered, however, we reserve the right to have the item returned to us at our cost for an additional inspection, so we can investigate the problem further.

Price and Payment

Payment can be made with Visa / MasterCard, American Express, Maestro, PayPal or bank transfer, and must be made with an order unless a credit account has been previously agreed upon. Purchases on the website will be charged at the prices in effect on the date of the order and include the VAT sales tax. We reserve the right to modify prices from time to time.

Orders with a delivery address outside of LANZAROTE can not be fulfilled.

You confirm that you are authorized to use the payment method you select. All holders of credit / debit cards are subject to validation checks and authorization from the card issuer. If the issuer of your payment card does not authorize payment, we will not be liable to you for any delay or failure to deliver.